Shipping policy
Shipping Policy ā PetScale
Thank you for shopping at PetScale. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
PetScale ships worldwide. Estimated delivery times are:
- United States: 10 to 12 business days
- Europe & UK: 12 to 14 business days
- Rest of the World: 15 to 25 business days
Shipping Costs by Product
| Product | Shipping Cost |
|---|---|
| Portable Dog Paw Cleaner Cup | $1.99 |
| Cat Water Fountain | $1.99 |
| Dog Cooling Mat | $1.99 |
| Pet Communication Buttons | $1.99 |
| All other products | $1.99 |
Free Shipping
All orders over $35 qualify for free shipping automatically applied at checkout.
Order Tracking
Once your order ships you will receive a confirmation email with a tracking number. Allow 3 to 5 business days for tracking to update.
Customs & Import Duties
Customers are responsible for any customs fees or import duties imposed by their country.
Lost or Damaged Items
Contact us at asocentroinfo@gmail.com within 48 hours of delivery with photos and we will arrange a replacement or full refund.